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Starbucks Apologizes To Customer For Turning Away Her Service Dog [News]

05 Sep 2014 | by Neha Manchanda | Posted in: Wag News

starbucks zeroStarbucks, a leading coffee chain will be offering an official apology to Amy Kaplan, a 24 year old Brighton resident. The apology comes after  Starbucks refused to serve Amy and her service dog, a Malamute named Zero.

Amy suffered from a traumatic brain injury two years ago when the ambulance where she was working as a emergency responder crashed with a bus. Due to the injury, Amy also suffers from severe bipolar disorder. Zero has been trained to assist Amy with issues in memory loss and managing anxiety.

On Sunday afternoon, when Amy walked into the store, a store employee refused admittance to her as she was with Zero. According to the Americans with Disabilities Act, business that serve public have been advised to allow people with disabilities to bring their service pets inside. Disabled people do not have to produce any documentation or proof of service pet. Despite this, the employee at Starbucks mentioned that due to lack of vest / identification proof, Amy could not come inside the store with Zero.

Amy then wrote an email to Starbucks explaining the entire situation. Sumi Ghosh, Regional Vice President for Starbucks sent an email to Amy apologising for the experience and also tried to connect with her on the phone.

Amy says that the apology is helpful, but would appreciate if employees across stores are given better training especially when it comes to interacting with people with disabilities and their service pets.

If you have had a good or a similar experience with your pets or service pets, do write into us.

Source: Deccan and Chronicle

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