First you want to get all your information about licensing in order. It differs depending on where you live, so you would want to check with your local government.Then, you will want to get insurance. There are agencies out there that deal with specifically pet businesses, such as Governors insuranceSomething that will definitely help give you that high quality feel is having your facility staffed overnight. Client LOVE this!Also, be sure to have some sort of software to help run your business. We personally use Pawfinity (https:// ) and it works fab! If you are using paper, it is so easy to over or under book yourself. Also, when you are dealing with medications, feeding schedule, and temperaments there really is no room for error, which software will help you get all that organized.Lastly, of course having things like nice bedding or a nice play area will help give it that high quality feel, however, your staff will be the most influential with that feeling. Be sure your staff is dressing respectable (such as nice jeans and a company shirt), looks professional, and has a happy/nice personality!