Well, in any service oriented industry there are problems. I did inquire and learnt that Natural Pet's Director was travelling abroad. In either case do not know why there was a problem with phone or email, the company has informed that there is enough stock for the next 4 months and a new container will arrive with new products/formulas.
This is a global brand with 6 stars and a strong review from Whole dog journal, thus making it the only 6 star rated WDJ grainfree brand in India. Natural Pet has far exceeded the customers satisfaction in terms of service /brand equity and product satisfaction. They tend to stay exclusive and their ultra speciality and ultra premium supplement range launch is due.
I have also tried Timberwolf, an excellent brand but not worth the effort, especially at that price. This is not a WDJ approved brand, 38% protein in some formulas, high amount of feeding grams and lastly no manufacturing base of their own in U.S.A.
I have read reviews about calcium content in TOW. Please note that Giant breed puppies growth have to be monitored and not that it is bad to give them these diets. These products are AAFCO approved and sold globally in almost 45 countries, people are right that the Lamb formula is less in calcium but that is for older/less activity dogs. The three formulas have to be rotated as per requirement for high-moderate protein, fat and calcium levels.
I strongly urge people not to just follow the vet's advice or some online reviews. I have reared GSD's for many years now and have lively monitored large/giant breed puppies on Taste of the Wild, fantastic brand/results.
Good Bye Now.